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Customer Experience Unification includes both messaging and data consistency. Message unification provides the customer with clear, concise, and consistent messaging throughout the product and/or service customer journey...
Customer experience journey mapping is a process designed to identify all customers’ entire relationship with your brand including traditional & digital touch points and personal interactions. Journey mapping is a series of...
Customer experience optimization includes every touchpoint and interaction a customer has with your business. The customer experience optimization is gained iteratively over the customer’s entire relationship with your brand throughout...
The five-level customer THZ Customer Experience Maturity Model is a business process improvement model designed is an incremental iterative model where the lower levels provide a progressively stronger foundation on which to build the...
